Warranty
To know the current warranty terms, please read the following points:
1. All Yose Power E-Bike Batteries, conversion kits and accessories are covered by a 12-18 months limited warranty from the date of purchase. Defective items or parts will be replaced and shipped only to the warranty holder. Warranties are non-transferable to any other person than the original purchaser. All purchases must be made through official Yose Power channels. The warranty only covers product defects that were present at the time of delivery.
2. Within 30 days of purchase, Yose Power will cover the costs of labor and parts associated with warranty claims. It is the owner’s responsibility to inspect the products immediately upon receipt, within a maximum of 3 days. Shipping claims are time-sensitive. To expedite the resolution of issues/defects, the owner must send an email with a photo and/or video to service@yosepower.com.
3. Yose Power provides free replacement parts for defective items within warranty. The owner is responsible for shipping costs. It is necessary to send an email with a photo or video to service@yosepower.com for the warranty service to be carried out.
4. Yose Power reserves the right to request proper evidence/documentation. This is essential for the safety of all riders. Evidence may include photos or videos, descriptions of the item in question, or the problem. For the most up-to-date documents, bicycle models, additional information, instructional videos, and more, please visit us on the Yose Power YouTube channel.
NOTE:
1. The above periods depend on the date of purchase.
2. If there is a special agreement, the agreed content must be implemented.
3. If you do not use the pedelec for a longer period of time, you should charge the battery at least once a month in order to extend the service life of the rechargeable battery and avoid the loss of performance and loss of warranty.
Warranty limitation
1. The above table is the basis if the specified warranty period and the specified warranty scope are exceeded. It is assumed that the time exceeds the warranty period.
2. wear parts and consumables are based on the table above, and those that exceed the specified warranty period and scope are considered to be time and scope are considered warranty service.
3. Advertising promotion, promotional items, noise level, as well as soft and hard impressions, and other aspects of subjective perception. Damages caused by external factors such as smoking, drugs, earthquakes, typhoons, floods, lightning strikes, chemical corrosion, etc. In cases of non-negligence, service can still be provided.
4. Damage to other parts caused by the use of non-original parts, unauthorized changes to the circuit and configuration are not covered by the warranty and the user bears all relevant responsibilities.
5. Failures caused by human factors such as crashes, crashes, overloading, speeding, unauthorized modification, non-use of original accessories and non-operation in accordance with the operating instructions.
6. No maintenance card, invoice, receipt, etc. Ticket cards do not match and accessories are incomplete.
7. Chargers, controllers, etc. for brands and seals that are artificially torn are not covered by the warranty.
8. Battery loss, warping, soaking and damage from external causes are not warranted, and all batteries and accessories are not covered by the cycle warranty.
If your product is defective during the warranty period, please contact us through the contact form and let us know how we can assist you.