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FAQs

Please read our FAQs page to find out more.

Where the products are shipped from?

Batteries and conversion kits are shipped from German warehouses. Some accessories will be shipped from German or other countries according to stock.

How long to receive the product?

The product will be shipped within two working days after the order is placed. Batteries and kits will be received in Germany within 2-4 working days and in other countries within 3-5 working days.

How can I return the product?

We will provide different return plans according to different problems. If there is a problem that needs to be repaired or solved within the warranty period, we will provide a free return label.

How long will accessories for the product be available?

We will continue to provide accessories for products that have been in use for more than ten years.

Is Yose Power a professional manufacturer?

Yose Power is a professional developer and manufacturer of electric bicycle batteries, motors and electronic control systems. We have our own factory and warehouse.

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Customer Reviews

Based on 5 reviews
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B
Bernardo Lopez
Excelentes

Para largos viajes tengo ahora 2 baterias.

U
Ulrich Nickel
Wie immer Super

Sehr schnelle Lieferung ! Habe die Heckbatterie als Wechselbatterie bin sehr Zufrieden !

K
Karel Boogaard
Fast delivery!

I order the battery, and it was suprisely fast delivered in the Netherlands

R
R.c Van der Meer
Very quick delivery.

It was very quick, i test the battery, when i put it in the Bike nothing Works.
I have 3 Stella e bikes and it works noby all tree. When i put on the battery level lights then it works.

M
M.Ahmad
Halter

Hallo,
Ich verstehe den Sinn nicht warum Sie den Halter nicht mit im Paket haben. Wie soll ich das Akku dann befestigten? Frage:Verlaufen Sie den Halter extra? Wenn ja,was würde es kosten?
Bei dem 10Ah ist z.b. der Halter dabei.

Gruß
Ahmad

Hallo, wir haben im Titel und in der Beschreibung erwähnt, dass dieser Akku keine Halterung und Entladekabel hat. Und tut mir leid, wir haben keine passenden Halterung für diesen Akku. Wenn Sie den Akku zurücksenden möchten, können Sie eine Mail an service@yosepower.com senden.